Overview
This Refund and Returns Policy outlines how purchases, access, and refunds are handled on the Ochokochi Agency website. Ochokochi Agency provides digital products designed for marketing professionals, agencies, and business owners. These products include campaign strategy playbooks, media planning calculators, creative production guides, pitch deck systems, competitive intelligence archives, and industry trend reporting systems.
All products are delivered digitally, and no physical items are shipped.
Digital Product Delivery
Upon successful payment, customers receive immediate or near-instant access to the purchased digital product. Access may be provided through download links, online platforms, or secure digital portals.
It is the responsibility of the customer to ensure that their device, software, and internet connection are capable of accessing and using the provided materials.
No Refund Policy
Due to the nature of digital products, all sales made through Ochokochi Agency are final. Once a product has been accessed, downloaded, or delivered, it cannot be returned, exchanged, or refunded.
Digital products are considered consumed at the point of delivery, making them non-returnable.
Exceptions
Refunds may only be considered under the following circumstances:
- The product was not delivered or accessible after purchase
- The file is corrupted or unusable and cannot be replaced
- A duplicate purchase of the same product was made unintentionally
In such cases, a resolution may include restoring access or providing a corrected version of the product rather than issuing a refund.
Product Accuracy
All products are created with a focus on quality, accuracy, and practical application. However, results from using these materials may vary depending on individual business circumstances, execution, and external factors.
Ochokochi Agency does not guarantee specific outcomes, financial results, or performance improvements.
Intellectual Property
All digital products available on Ochokochi Agency are protected by intellectual property laws. Upon purchase, customers are granted a limited, non-transferable license for personal or internal business use only.
Reselling, redistributing, sharing, or reproducing any part of the product without permission is strictly prohibited.
Policy Updates
Ochokochi Agency reserves the right to update or modify this Refund and Returns Policy at any time without prior notice. Continued use of the website and its products constitutes acceptance of any changes made to this policy.